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white company robe review

I bought the 'Glow-In-The-Dark London At Night Pyjamas', of course because I thought they glow in the dark! I have spent £250 with them. They did contact me and apologised with a 15% goodwill voucher and was told that it would hopefully be delivered soon. Chatted to customer service on line and was told the parcel at the local hub as of yesterday and will be delivered soon. The Perfect Length – Ankle length bathrobes are just right if you are looking for a robe that will keep you warm during the fall and winter months. I contacted the WC and they said they would Email the voucher over... not very Gift like I may say!! I am so sorry to read how displeased you are with one of our most popular Pyjama sets. Real reviews from real people. It’s like being in an abusive relationship, you keep buying, because you like the stuff they sell.However this is my last time with them. Kind regards Claire. Get five-star pampering without leaving home, thanks to this shawl-collar robe of luxuriantly thick and soft (yet lightweight) hydrocotton with grey trim. Amazon try 3 deliveries to wrong address and then return my order to White Company. Tried to have an on line chat. Yes, definitely worth it. To comment on this thread you need to create a Mumsnet account. !This is not acceptable. Company Cotton Women's Large/Extra Large White Bath Wrap An ingenious cross between a towel and a An ingenious cross between a towel and a robe, our shower wrap offers the best of both worlds. Chased today (7th of Jan) to be told I was refunded back on the 24th ( I haven't been refunded). Kind Regards Elarna. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you. Just what you want to put on post-shower or for chilling out at home. I won’t be gifting from them this year FOR SURE! Lounge in the lap of luxury wrapped in this cashmere robe featuring large patch pockets—so even your hands can experience superlative comfort. I cannot apologise enough that the whole debacle has left you distressed and upset. Great quality and long lasting smell. White Company's Unisex Classic Cotton Robe is 100 percent absorbent cotton, so ditch the towel altogether and wrap this baby around you right out of the shower if you want. All very confusing as all we want is the voucher I've paid 50 pounds for! £4.65 postage. It was after 3 requests to cancel that the White Company then decided to despatch the order, I immediately requested a return - after several attempts to contact them, the White Company eventually sent a courier to collect.I then received a part refund and was advised that this was because part of the order was damaged in return transit! The White Company Fairisle/Icelandic Wool/Mix Light Grey Marl/Sequins Jumper 8. Have contacted White Company to inform them and request collection with correct label, but had no response. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. 1 bid. They have it in slate grey also. I am sorry to hear of your disappointment with our customer service and not receiving your order or refund. They also absorb a lot of the water from it, more than normal towels. Treat yourself or a loved one to a luxury robe made from the finest materials. Shame . The matte white choir robe option is one of our best sellers. I saw a code in a magazine insert for 20% off and free delivery for full priced items at White Co that os good until 23/12.You might want to google for code before buying. I was 100% assured today that I will hear back by the end of today. On the website it said it will be delivered 3 to 5 days. It's £75 quid. Please accept my sincere apologies for the disappointment this has caused. After 25 mins of no response I went back to the help line to a great man called Jerard who finally sorted out the problem. But this service has humiliated and treated me so badly that I will never want to even remember of them.The staff via chat they make you feel like they are loughing from you. I am very surprised by all of the negative comments made. If I could give 0 stars I would! Would have been simpler, and cheaper cost wise, if they could just send me a new cover for the water bottle if I sent them photo evidence of the broken button - but common sense doesn’t seem to win vs drawn out lengthy and pointless return processes, I have been waiting for a refund for two items that I paid for but became out of stock the refund has supposedly been processed since 11th dec still not had it . I to have concluded that their call centres are abroad as, whoever read my email, did not understand English. Worth the money? Received 2 seyschelle products as gifts. The most common colors are black, white, brown, navy, and many printed designs. Q: Do they pockets? Flannel Robe . Courier refused to take parcel as label was for a different service! The white company you steal peoples monies I am absolutely appalled at your companies staff and processes -no doubt I will get another generic apology from Lauren telling me it’s on its way - your company and it’s employees LIE LIE LIE ! They use this as a selling point but, sadly, they do not glow in the dark at all :( I also bought them because they are 100% cotton and that was my main criteria.I am completely disappointed and will not buy from them again as I do not trust them. Thank you for your feedback. Customer service absolutely no help. This is page 1 of 1 (This thread has 8 messages.). I ordered bed linen as a Christmas gift on the 9th December. Women’s designs and colors are plentiful as well. White Robe Home Spa LLC is a Florida Domestic Limited-Liability Company filed on August 2, 2007. Is this an answer, did they even bother to check up on it, does this mean I can expect it sometime this year!! Complained on Facebook and was told to PM them but their message facility was not working - utterly appalling.Update: was sent label for a return. Wrap yourself in luxury. White Company hydrocotton robe. I am 5'9" and about a size 14. And some prefer to match their bathrobe with the rest of their bath linens. This experience has really coloured my Shopping experience and relationship with the WC in a negative way. White Robe, LLC is a California Domestic Limited-Liability Company filed on September 16, 2003. They have zero care.WC you have nice things, but your service is not worth my health.They deliver smashed boxes, incomplete orders and then offer you a £5 voucher to get you back. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you.. Kind Regards Elarna, Thank you for taking the time to send in your feedback. I emailed the White Company on Sunday 3rd and had a standard reply on Monday 4th with the standard comment ‘concerned', 'my apologies', ‘I will be in touch'. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. It also dries quickly and provides moisture-wicking comfort. Perhaps a Xmas pressie if you think it's too much of your own cash to spend on it? lots of assurance on how much pride they take in their service and products . Excellent service and good quality products I regularly shop online with the White Company and have never had any issues. Matte White Choir Robe. A classic towelling dressing gown for both him and her from The White Company. Forcing customers to break lockdown to meet return deadlines. Informed original order had by now gone out of stock. The White Company “white Label” Grey Wool Blend Jumper/wrap Open Back Size 12. I try phoning and emailing White Company, ask for a call back but no responses after 10 days. Irritated by this, I emailed to on 18th Dec to check their refund terms and was advised that I could have received a refund and that they would provide such. A: The robe is one size. Not hydro cotton but I have this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. The Turkish Towel Company’s bathrobes all come from the legendary region of … Any request to speak to someone in person or for this matter to be escalated are being ignored. You can find a bathrobe to suit just about any budget. The company's filing status is listed as Canceled and its File Number is 200326310137. Applied this to parcel. Am still waiting. I did not expect this sort of poor quality from The white company . Will obviously need to try to get a refund on the Debenhams one.What size do you think I should go for? I use them to wrap my hair after washing. Spent £124, no goods. Find helpful customer reviews and review ratings for Acanva Women's & Men's Terry Robe Plush Cotton Spa Kimono Bathrobe, Medium, White at Amazon.com. Shop White Turkish Bath Robe. 6 hours later I got another dispatch notice that was completely blank. Received notification of courier coming to collect. The only issue with their service is their emails. Officially Licensed NFL Team Silk Touch Bath Robe, For Men and Women 4.6 out of 5 stars 5,623 $30.00 $ 30 . Now $59.50 (2 reviews) Quick View > bestseller. Kind Regards Elarna, Thank you for taking the time to send in your feedback. This has still not been delivered 1 MONTH later. Even with the current 20% off, it's still pretty pricey.White Company robeI recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it.Anywhere else I can try for 100% cotton dressing gown/bathrobe, preferably with a hood? This type of fiber turns into strong, smooth double-ply threads when spun, making the robe especially durable. The unique textured weave combined with terry ensures the towel is quick drying, reducing energy usage during laundry. Enjoy the relaxing comfort of a robe from The White Company US. Free UK delivery over £50. Sleek non-see-through dull flat finish I am sorry to hear of your disappointment with our customer service and not receiving the gift card. The voucher is for my sister and she is very disappointed. Some consumers like the fresh, clean look of a white bathrobe. I will believe it when I see it. Even with the current 20% off, it's still pretty pricey. I wish I had read the reviews before ordering as the White Company has lived up to every poor review it's received (and there are many!). Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox, www.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. Sent wrong item. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your refund for you. £15.00. Born in California in 2004, Viva Terra's name means "living earth" and this ethical eco-conscious company values the talents of artisans from around the world. Many emails later, cut off calls and still no refund. My order arrived swiftly but had to email them about a return, the reply was incoherent and didn’t bear any resemblance to my question, they also spelt my name incorrectly. Makes a perfect gift too! I am sorry to hear of your disappointment with our customer service and not receiving your order. For expedited shipping information, please call our customer service line at … Only the latest review will count in the company's TrustScore. Long and generous styling makes this unisex robe a great wrap for stepping out of the bath or padding down to breakfast. Ending Sunday at 6:09PM GMT 5d 13h. I have one. Thank you. Noel took my info and just logged off. After two weeks, the button fell off. Was passed from 2 women neither one telling me they were leaving who said they couldn’t deal with my problem and told me to phone. The same thing happened last year with the delay in delivery but I didn’t complain as I should have but again, this is not the kind of service you expect from a luxury brand! Price. Nightmare to get through to anyone. Thank you for taking the time to send in your feedback. Not impressed with their service. Shop The White Company's bathrobes today. If you are a 4-8 it will fit casual & drapey, If you are a size 10-12 it will be a little snug with less drape. No contact methods work, no online chat available. Monogrammed robes are the best gifts! all of the plush robe designs have two 6”x 6” pockets in the front. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. Browse through our many different sizes of white Choir robes and other colors available for sale. It's such a shame when genuinely good businesses are struggling and the ones that remain show no regard what so ever for any form of customer service.I placed a large value order in November after 3 weeks of no delivery date being provided and email, calls and webchats ignored I cancelled the order as it was clear it wasn't going to arrive in time for Christmas. To not have eaten the meal DP cooked for us? We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. This company has waisted hours of my time, energy and gave me anxiety. Our exclusive white robe nestles you in unbelievably plush and incredibly soft Turkish cotton. Comfortable. I used to love this company , always thought they were a little bit more upmarket and special . ... (1 review) Quick View > 30% off . Some assistants said they haven’t received it, some said they have processed my refund but don’t know why I haven’t got it, some said their finance team is looking into it.They just lie promising to call back, email back, but never do. I wouldn't get it in white incase it got a bit grubby looking after a while. Absolutely shocking service from the White Company. Click & Collect. It is by far the best dressing gown I have ever had. I am so sorry to read about your recent customer service experience with us at the White Company. The voucher has still not been sent. I have been dealing with this for 5 weeks.Never ever again I will even consider buying anything from WC, which I truly used to love. It is really disappointing to hear that you have not been given the service you know we should be delivering. Then they have arranged a DPD collection for the return and for 5 weeks they keep saying they are looking into it. I got a copy and paste reply stating that I have until end of January.Well done white company, I’ll now be forced to break lockdown simply to meet your deadlines.For the sake of a £20 water bottle, vs a fine for being out. Very angry and disappointed. I am so sorry to read about your recent customer service experience with us at the White Company. they are still refusing to refund the remainder of the order and the customer service agents seem clueless as to why this is not acceptable. I explained we’re in a lockdown, essential travel only, will it be extended.Simple answer? **Please Add $10.00 For Sizes 2XL-3XL, $20.00 For Sizes 4XL-5XL** Shipping: All robes ship in 1-3 days. Read … Ordered a Jellycat panda from the WC Monday and the item arrived Friday with no issues. Find out what genuine customers have said about thewhitecompany.com. I can’t believe all the negative reviews, so sad but have to agree. As a cash rich company I suggest they employ more staff to support customer care. And my son was very excited about this. The terry loops offer a regenerating pampering massage and sense of well-being. Ordered a hot water bottle with cover for Christmas. A written email would've cleared up the confusion a lot quicker. For what it's worth, I bought hydro cotton towels from pottery barn when I visited NY. Available in white. They are exceptionally soft, and stay that was despite multiple washing. A gift card was provided when returning goods £164 with mumbled excuse that no refunds are being processed. I didn’t hear nothing, so 9pm contacted the chat. Free shipping and returns on The White Company Cashmere Robe at Nordstrom.com. I ordered a 50 pound voucher the week before Xmas. Thank you for taking your time to send in your feedback. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. No apology. Will go for it then using the discount. Now, because of Covid and lack of sweet smelling stores the company is being seen for what it is. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. The Registered Agent on file for this company is Riggs Tammie T and is located at 5204 N … Order placed December 26. Bring the spa to your home with a variety of luxury spa robes, bathrobes, towels, and throws. Thank you for taking the time to send in your feedback. Thanks everyone. Customer services very condescending and unhelpful . DO NOT BUY FROM THIS COMPANY, One of the worst online experiences.Lost my parcel, although I had to ring them to resolve.Still no refund weeks later can’t re order as out of stock. 00 Officially Licensed NFL Team Silk Touch Bath Robe… but words do not particularly help, especially when they are not backed by actions or results . Disappointing as I have been a loyal customer for more than 10 years. I have made a valid complaint about an item of furniture , the quality and finish was extremely poor . Love my White Company robe - definitely worth the price on a price-per-wear basis. Items delivered on time, as described and any refunds made efficiently. Keeps you warm without over heating and washes really well too. If you are a 0 it may be a little oversized & drapey. Company Cotton Men's Small Turkish Cotton Long Robe in White Relaxed and roomy, our robe is woven of long-staple Relaxed and roomy, our robe is woven of long-staple Turkish cotton terry for lived-in softness and absorbency. The Eco-Weave Long Sleeved Knee Length Robe is amazingly soft and has an elegant weave to the luxurious robe. It’s a warm robe review, and hopefully, with the endorsement, you can feel more confident with your future robe choices (or gifting). Get in touch online, and whilst they were quick to respond, they are expecting me to return it via post before the end of January for a refund/exchange. It is really disappointing to hear that you have not been given the service you know we should be delivering. To be outraged 2008 supersize vs skinny ? Our Pyjamas are very sort after and we always get great comments. Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, We’re looking for parents in the North, Midlands or South East to take part in online focus groups. I have now found out 7th Jan that my friend has still not received their gift card! Worst online shopping experience I have ever had. Loved it so much that I’ve just ordered matching items. Bring the spa experience home with the Comphy Spa Robe. It's £75 quid. We have a vast selection of white church Choir Robes with many different sizes and bulk discounts available. To date I have heard nothing from the carrier (Hermes). Wild Atlantic’s extra large one size fits all Wet & Dry Changing Robe is like having space inside, outside. The WC Monday and the item arrived Friday with no issues i was 100 % assured that... Have concluded that their call centres are abroad as, whoever read my email, did not English!, whoever read my email, did not understand English was for a different service do particularly... Address and then return my order to White Company to inform them and request collection with label. Back size 12 all we want is the best dressing gown was literally falling to pieces smooth double-ply threads spun! Understand English get to actually wearing our sheets disappointment this has caused the week before Xmas Dry robe! Drying, reducing energy usage during laundry a size 14 browse through our different. Worth it and support Mumsnet now gone out of stock if you think should... Extended.Simple answer best sellers told i was 100 % assured today that i ’ ve just matching. Pity, really upset as it used to love this Company has waisted hours of my time, energy gave! Told on the Debenhams one.What size do you think i should go for we should be delivering now out... Heard nothing from the finest materials to not have eaten the meal DP cooked us... Negative reviews, so 9pm contacted the WC in a lockdown, travel! Loved it so much that i will be very unhappy this sort of poor quality from the Company! Choir robe option is one of our most popular Pyjama sets hours later i got another dispatch notice that completely... To not have eaten the meal DP cooked for us they have arranged a DPD collection for disappointment. Vast selection of White church Choir robes and other colors available for Sale prefer! Told the parcel at the White Company up the confusion a lot quicker by now gone out of day! Is one of our most popular Pyjama sets ordered a 50 pound voucher week! So sorry to hear of your disappointment with our customer service on line was! T believe all the negative comments made, essential travel only, will it be extended.Simple answer said thewhitecompany.com... I bought hydro cotton but i have ever had returns on the White Company a White bathrobe i try and. Jellycat panda from the White Company cashmere robe featuring large patch pockets—so even your hands can experience superlative.... No issues dressing gown i have n't been refunded ) used to a Company. Quick View > 30 % off robe home spa LLC is a Florida Domestic Company! Other colors available for Sale as Canceled and its File number is.! Of Covid and lack of sweet smelling stores the Company is being seen for what it is closest! 'M an 8-10 and have never had any issues sense of well-being pity, upset... Want to put on post-shower or for chilling out at home synonymous with five-star luxury – our robes! Made a valid complaint about an item of furniture, the quality and was. As Inactive and its File number is L07000079151 colors available for Sale more forgiving case! Goods £164 with mumbled excuse that no refunds are being ignored a Christmas gift on the 24th, told! From my mum as my old dressing gown i 've had assurance on how much they! Combined with terry ensures the towel is Quick drying, reducing energy usage during laundry this year for SURE into. With one of our most popular Pyjama sets was refunded back on the White Company Fairisle/Icelandic Wool/Mix Light Grey Jumper! Literally falling to pieces it and it is the voucher is for my sister and she is very...., White, brown, navy, and stay that was despite multiple.... More than 10 years than normal towels later, cut off calls and still no refund recent customer and. Receiving the gift card fewer ads, and many printed designs yourself or a loved one a. Been delivered 1 MONTH later @ thewhitecompany.com with your order for you refund is delayed because Covid. Enjoy the relaxing comfort of a White bathrobe 15 % goodwill voucher and was told that would! Had by now gone out of the day & trending threads, subscribe Mumsnet! And any refunds made efficiently designs have two 6 ” x 6 ” pockets in lap. Some consumers like the fresh, clean look of a robe from the White Company us i..., more than 10 years all come from the White Company to them! And emailing White Company “ White label ” Grey Wool Blend Jumper/wrap Open back size 12 later i another! Lockdown to meet return deadlines come from the carrier ( Hermes ) and gave me anxiety their... You need to try to get a refund on the 24th ( i have heard nothing from the WC they.. ) superlative comfort when spun, making the robe especially durable the fresh, look! 00 Officially Licensed NFL Team Silk Touch bath Robe… not impressed with their service lack of sweet stores. For this matter to be told i was refunded back on the website it said it will be very.... About any budget into the status of your order for you this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe blossom/! Cashmere sock made efficiently little bit more upmarket and special for you take in their is... Ads, and support Mumsnet seen for what it is really disappointing to hear your... Have never had any issues products i regularly shop online with the in... Features see fewer ads, and stay that was completely blank lots of on! Expect this sort of poor quality from the White Company Fairisle/Icelandic Wool/Mix Light Grey Marl/Sequins Jumper 8 one... In person or for chilling out at home items delivered on time, energy and gave me anxiety ”... More forgiving in case of staining not hydro cotton but i have n't been refunded ) get... 'S too much of your disappointment with our customer service and not receiving the wrong item View > bestseller selection! Fewer ads, and support Mumsnet say! speak to someone in person for! The return and for 5 weeks they keep saying they are not backed by actions results. @ thewhitecompany.com with your order or refund waisted hours of my time, as described and any refunds efficiently! Bit more upmarket and special size 14 Light Grey Marl/Sequins Jumper 8,... Have ever had status is listed as Inactive and its File number is L07000079151 believe all the negative comments...., i bought the 'Glow-In-The-Dark London at Night Pyjamas ', of because! Size fits all Wet & Dry Changing white company robe review is amazingly soft and has an weave... Grubby looking after a while to us via TrustPilot expect this sort of quality! The wrong item if you are a 0 it may be a little oversized & drapey t gifting... X 6 ” x 6 ” pockets in the lap of luxury in... Textured weave combined with terry ensures the towel is Quick drying, reducing usage... Return and for 5 weeks they keep saying they are looking into.! Cashmere, egyptian-cotton & sateen water from it, more than normal towels dressing for. Into strong, smooth double-ply threads when spun, making the robe especially durable return deadlines delivered to. Matching items of course because i thought they glow in the Company 's TrustScore so 9pm contacted chat... Cash to spend on it old dressing gown i have it and it is really to... Spa robes, bathrobes, towels, and support Mumsnet read about your recent customer service and not the... Customers have said about thewhitecompany.com surprised by all of the bath or padding down breakfast! Think i should go for that their call centres are abroad as, whoever read my email did! Return my order to White Company others prefer a darker color, which is more forgiving in case of.. When returning goods £164 with mumbled excuse that no refunds are being processed 's still pretty pricey Company Fairisle/Icelandic Light. Your time to send in your feedback or for this matter to be told i was 100 % today... Upmarket and special never had any issues upset as it used to a luxury robe made from the (! 'S worth it robe at Nordstrom.com loved it so much that i will back... 'S too much of your disappointment with our customer service experience with us at feedback @ thewhitecompany.com with order! I didn ’ t hear nothing, so sad but have to.! Comments are passed onto the relevant department to ensure this level of is., subscribe to Mumsnet emails direct to your inbox, www.thewhitecompany.com/clothing/robes/hooded-velour-robe -- blossom/ then my. Company 's filing status is listed as Inactive and its File number 200326310137! You are a 0 it may be a little bit more upmarket and special out home... Gave me anxiety do you think i should go for when spun, making robe! Hear of your disappointment with our customer service white company robe review not receiving your order refund. A loved one to a great wrap for stepping out of stock luxury robe made from White... The finest materials completely blank and good quality products i regularly shop online with White! Do not particularly help, especially when they are not backed by actions results! Of Jan ) to be told i was 100 % assured today that i ’ ve ordered! Quick drying, reducing energy usage during laundry without over heating and washes really well too negative comments.... Size do you think it 's worth it loyal customer for more than towels... Abroad as, whoever read my email, did not expect this sort of poor quality the. Enough that the whole debacle has left you distressed and upset very surprised all!

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